Payment Terms:
Unless explicitly agreed prior to commencement of work, payment will be due in full upon completion of work or services provided. Where a quotation has been provided, the full amount, less any payments already made, is payable. Where a quotation has not been provided, the company will advise the customer of the amount due and will post or email a detailed invoice within 7 days. VAT. will be charged at the appropriate rate.
Methods of payment
- Electronic payments (BACS) etc.
- Cheque
- Cash
- Credit Card
Estimates:
Estimates are provided on a best endeavors basis only and, unless a fixed price quotation has been provided to the customer, work will be charged based upon the price of parts provided by the company plus labour which will be charged by the hour or part thereof and may include time taken to research, source and purchase any items provided.
Unforeseen Costs:
The customer shall be liable to meet the cost of any additional work, services or items that need to be provided to rectify any event or situation which arises during the course of works that are unexpected or beyond the company’s control. The company shall not be held responsible for such events or situations.
Liability:
The company can only be held liable for the extent of works carried out by the company. No liability shall be accepted in respect of existing installations or in respect of parts not manufactured by the company. The company shall not be held responsible for loss or damage to property, materials or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during or after such works have been carried out.
All advice offered by the company is offered as an opinion only and the customer accepts such opinions at their sole discretion and risk. The customer employs the services of Mallin Plumbing Ltd at his or her sole risk at all times.
Health and Safety:
Mallin Plumbing Ltd will take appropriate and practical measures to ensure the environment in which works are being carried out is safe, to avoid risk off injury to the company or other parties. The customer is expected to do the same.
Outside of of working hours, where works are ongoing, Mallin Plumbing Ltd accepts no liability for the actions of the customer or other household guests which result in damage or injury to persons or property.
Mallin Plumbing Ltd reserves the right to refuse to undertake work in an environment which is deemed to be unsafe or works are considered to be unsafe, illegal, or where the company considers the other parties will be put at risk as a result of the works being undertaken.
If the customer notices any situation, property, equipment or other items that they believe to be unsafe they must mention it to the company immediately.
If any form of asbestos or other hazardous material covered by the Control of Substances Hazardous to Health (COSHH} Regulations is discovered on site, Mallin Plumbing Ltd will notify the customer and may cease work until it has been removed and disposed of in compliance with the relevant legislation. The cost of removal and disposal shall be met by the customer.
Duty of Care:
Mallin Plumbing Ltd accepts that it has a duty of care to the customer in respect of materials, workmanship, security, property and belongings and will conduct its business in a manner such that a reasonable level of care is provided.
Building Regulations:
Mallin Plumbing Ltd reserves the right to refuse to carry out any work which is in breach of the Building Regulations or which it believes to be in breach of the Building Regulations or in the spirit in which they are intended.
Services and Waste:
The customer will provide and pay for all power and water used by the company to undertake the work. The customer shall also be expected to provide access to sanitary conveniences for the company whilst undertaking the work.
Unless otherwise agreed, waste removal and disposal will be organized by and at the cost of the customer.
Insurance:
As a professional business, Mallin Plumbing maintains in force Public Liability Insurance up to the sum of at least £1m.
If you have work done by Mallin Plumbing Ltd, the above terms and conditions apply.
